Privacy Policy

Effective Date: March 30, 2026

1. Introduction and Company Information

Maple Paws Pet Care (“Maple Paws Pet Care,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients, website visitors, and other individuals whose personal information we collect in the course of providing pet care services.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and, where applicable, British Columbia privacy requirements.

Business Name: Maple Paws Pet Care
Address: 2140 West 4th Avenue, Vancouver, BC V6K 1N8, Canada
Email: [email protected]
Phone: +1 (604) 782-9461

2. Data Collection and Processing

We may collect personal information directly from you, from your authorized representatives, from your use of our website or services, and in limited cases from third parties where permitted by law.

Depending on your interactions with us, the personal information we may collect includes:

• Contact information such as your name, address, email address, and telephone number;
• Billing and payment information, such as invoice details and payment status;
• Information about your pet(s), including name, breed, age, medical needs, behavioural notes, vaccination status, feeding instructions, and emergency contact details;
• Service preferences, appointment details, and communication records;
• Information you provide through forms, emails, phone calls, text messages, or other communications;
• Website usage information, such as IP address, browser type, device information, and cookies or similar technologies, where applicable;
• Any other information you choose to provide to us in connection with our services.

We only collect personal information that is reasonably necessary for the purposes identified in this Privacy Policy.

3. Purpose of Data Processing

We use personal information for the following purposes:

• To provide pet care services, including scheduling, coordination, and service delivery;
• To communicate with you about appointments, service updates, invoices, and customer support;
• To understand and meet the needs of your pet, including health, safety, feeding, walking, and care instructions;
• To process payments, issue invoices, and maintain business records;
• To respond to inquiries, complaints, and requests;
• To maintain the safety and security of our clients, pets, staff, and operations;
• To comply with legal, regulatory, tax, insurance, and accounting obligations;
• To improve our services, website, and customer experience;
• To detect, prevent, and investigate fraud, misuse, or security incidents;
• To send service-related notices and, where permitted, marketing communications.

4. Legal Basis for Processing

Under Canadian privacy law, we generally collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law. Depending on the circumstances, our processing of personal information may be based on:

• Your express or implied consent;
• The necessity of processing to provide requested pet care services;
• Our legitimate business interests, provided they do not override your privacy rights and interests;
• Compliance with legal, regulatory, or contractual obligations;
• Situations where consent is not required or cannot reasonably be obtained under applicable law, such as emergencies, fraud prevention, or legal proceedings.

Where consent is the basis for processing, you may withdraw it at any time subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

We do not sell personal information. We may share personal information only as necessary and appropriate for the purposes described in this Privacy Policy, including with:

• Service providers who assist us with payment processing, accounting, scheduling, email delivery, website hosting, IT support, and customer communications;
• Veterinary clinics, emergency animal care providers, or other professionals when necessary to protect the health or safety of your pet;
• Insurance providers, legal advisors, auditors, and regulatory authorities where required or permitted by law;
• Government agencies, law enforcement, or courts when legally required or authorized;
• Other third parties with your consent or at your direction.

We require third-party service providers to safeguard personal information and use it only for authorized purposes consistent with this Privacy Policy.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.

Where personal information is transferred outside Canada, we take reasonable steps to ensure it is protected by appropriate contractual, technical, and organizational safeguards. By using our services or providing personal information to us, you acknowledge that such cross-border processing may occur where necessary for the operation of our business and service providers.

7. Storage Duration

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, tax, insurance, or regulatory requirements, and to resolve disputes or enforce agreements.

Retention periods may vary depending on the type of information and the nature of our relationship with you. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you;
• Rectification: Request correction of inaccurate or incomplete personal information;
• Erasure: Request deletion of personal information in certain circumstances, subject to legal retention obligations;
• Restriction: Request that we restrict certain processing in limited circumstances;
• Data Portability: Request a copy of certain personal information in a structured, commonly used format where applicable;
• Objection: Object to certain uses of your personal information, including some forms of direct marketing where applicable.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time by contacting us. Please note that withdrawing consent may affect our ability to provide certain services or respond to your requests.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal, nor does it affect processing that is otherwise permitted or required by law.

10. Right to Complain

If you have concerns about our privacy practices, we encourage you to contact us first so we can address your concerns directly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the Office of the Information and Privacy Commissioner for British Columbia.

We will cooperate with any lawful investigation or inquiry by a privacy regulator.

11. Data Security

We use reasonable physical, organizational, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These measures may include:

• Access controls and role-based permissions;
• Secure storage and password protection;
• Encryption where appropriate;
• Staff confidentiality obligations and privacy awareness practices;
• Regular review of security procedures and service provider safeguards.

However, no method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

12. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact us:

Maple Paws Pet Care
2140 West 4th Avenue, Vancouver, BC V6K 1N8, Canada
Email: [email protected]
Phone: +1 (604) 782-9461

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any revised version will be posted with an updated effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes are posted constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by law.